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      Questrade

      Engaged employer

      Questrade reviews

      Plug your leaks, don't scoop more water. - Client Service Specialist Questrade Employee Review

      4.0
      Oct 26, 2017
      Client service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      -The training was great and very helpful. Now that Mike and Lionel left, I am not so sure though. -The entry level pay is decent, but if you're salary-conscious, then move companies after you get some experience -The work environment was great and I liked my coworkers immensely. The CSS director Jason is amazing. -The supervisors are good people and fun to be around. -If you take initiative and put in effort, your projects will be recognized. -Fast promotions if you are diligent and talented.

      Cons

      -Promotions are really in title only, the pay increase is basically nothing. - I ultimately left because I have student loans and I need more pay, but the salary Questrade can offer just isn't there. - The quality scoring system is good, but being only scored on 2 calls every month is very demoralizing, especially if you get unlucky and they pick that one bad call you had out of the 600 calls. -Quality coaches can be very nitpicky, and score you poorly on sections that don't even matter.

      avatar
      Questrade Response
      8y
      Thank you for taking the time to share your feedback. Our Client Services Specialists are important members of our team and we appreciate you sharing your comments. We are happy to hear that you enjoyed the work environment while you were here and developed good relationships with your co-workers and Supervisors. Our TMO team has made a note of your feedback and we appreciate you sharing it. Thank you for your review.

      Explore other reviews about Questrade

      5.0
      Jan 12, 2024
      Law clerk
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team to work with and learn from

      Cons

      None, my experience was excellent

      1
      avatar
      Questrade Response
      2y
      Thank you for taking the time to share your positive experience working at Questrade. We're thrilled you had an excellent time during your tenure with us. Again, Thank you for your kind words and for being a valued team member. We wish you all the best in your future endeavors.
      4.0
      Aug 21, 2025
      Devops engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Armenian Office people are great and in general there is a friendly atmosphere and conditions. Lots of attention to employees from Armenian management

      Cons

      I can not say anything positive from Management team from Canada. Although I can say lots of negative, but I will refrain from it.

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