employer cover photo
employer logo
employer logo

Progressive Insurance

Engaged employer

Great job with a fun atmosphere - Claims Generalist Intermediate Progressive Insurance Employee Review

4.0
May 27, 2017
Recommend
CEO approval
Business outlook

Pros

- work autonomously - one hour lunch can be taken whenever - friendly work environment, a lot of non-sponsored company events are always going on throughout the months - your work product is a result of what you put in, you are in control of what raise you get when performance evaluation time comes - health, dental, 401K - yearly end bonus based on company performance is very fair - there are always new positions opening up, allowing you to challenge yourself to other areas of claims - paid time off, accumulates as you work

Cons

- work volume spikes during the summer season - claims applications are outdated and not regularly updated to meet the needs of our times - customers can be demanding at times, expect the worst - no one is going to do your work while you take off, they may check voicemails and any action items however you may come back to work with a lot to catch up on

Explore other reviews about Progressive Insurance

5.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

- culture is great - pay is excellent

Cons

- onboarding varies per team - lack of communication between project teams

5.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

See reviews by: Helpful|Rating|Date|All