Progressive Insurance Claims Generalist Intermediate Reviews | Glassdoor.ca

Progressive Insurance Claims Generalist Intermediate Reviews

Updated Nov 16, 2018

To filter reviews, or .

4.4
81%
Recommend to a Friend
100%
Approve of CEO
Progressive Insurance CEO Tricia Griffith
Tricia Griffith
4 Ratings
  1. Helpful (3)

    "Great Job but it wears you down over time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Generalist Intermediate in Huntsville, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Good Pay. Good Benefits. Work with good people. Good culture. Recognition of hard work from management.

    Cons

    Heavy work load. Has a slight call center feel to it. Tough to get time off around the holidays.

    Continue reading
    Progressive Insurance2018-11-17
  2. Helpful (3)

    "Challenging Work Environment - Claims Generalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Generalist Intermediate 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time for more than a year

    Pros

    Hugely successful company that is growing quickly. The rapid growth provides significant opportunities for development and advancement across various different claim AORs. Lots of opportunity to find something that fits you from general auto claims to injury to attorney represented casualty claims. If injury is not your thing damage estimating opportunities are easy to come by either in a service center or out in the field. Pay is very competitive and seems to be much better than most competitors. Additionally, gainshare, the profit sharing is available at different target points throughout the enterprise so all employees get to share in the companies success and this further increases the already competitive pay.

    Cons

    Very aggressive management style. Little freedom to do your work without tight micromanagement. Micromanagement is systemic through the software supervisors use which forces them to micromanage and get into claim files. Internal competition is very strongly pushed which takes away from opportunities to help each other out as we are graded on beating out a coworker. The company has an aggressive approach towards comparative negligence and finds much more significant comparative negligence on claimants than most competitors. This makes for many more difficult conversations and angry customers than a claims representative would normally encounter. I found that the work life balance was not as family friendly and accommodating as hours are very strict and little flexibility exists to help with the unexpected.

    Continue reading
    Progressive Insurance2017-10-19
  3. Helpful (9)

    "Great job with a fun atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Generalist Intermediate in Iselin, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    - work autonomously - one hour lunch can be taken whenever - friendly work environment, a lot of non-sponsored company events are always going on throughout the months - your work product is a result of what you put in, you are in control of what raise you get when performance evaluation time comes - health, dental, 401K - yearly end bonus based on company performance is very fair - there are always new positions opening up, allowing you to challenge yourself to other areas of claims - paid time off, accumulates as you work

    Cons

    - work volume spikes during the summer season - claims applications are outdated and not regularly updated to meet the needs of our times - customers can be demanding at times, expect the worst - no one is going to do your work while you take off, they may check voicemails and any action items however you may come back to work with a lot to catch up on

    Continue reading
    Progressive Insurance2017-05-27
  4. Helpful (1)

    "Good job for recent graduate but get out before you get stuck!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Claims Generalist Intermediate in San Francisco, CA
    Doesn't Recommend
    Approves of CEO

    I worked at Progressive Insurance for more than 3 years

    Pros

    Profit sharing at the end of the year... if you can make it that long.

    Cons

    Extreme micro-managing, disrespectful bosses, a harsh "close claims or else" culture and they look down on you if you want to take time off.

    Continue reading
    Progressive Insurance2016-11-03
  5. Helpful (3)

    "Overall, Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Claims Generalist Intermediate 
    Recommends
    Approves of CEO

    I have been working at Progressive Insurance

    Pros

    Very good company culture Great Benefits Good support from managers Lots of Opportunities for Career Growth

    Cons

    Technology/systems are a little outdated tuition reimbursement is only $2,000/year

    Progressive Insurance2016-03-26
  6. Helpful (6)

    "Injury Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Generalist Intermediate in Tulsa, OK
    Doesn't Recommend
    Negative Outlook

    I worked at Progressive Insurance full-time for more than 10 years

    Pros

    High pay and excellent benefit package with stock options, 401K and profit sharing bonuses per year. Challenging but rewarding work. Enjoyable work environment.

    Cons

    Work life balance is lacking. Too much work with not enough employees and no back filling until higher ups seem to realize that the workload is unsustainable and by the with training, onboarding and taking on work on top of your current workload from those that very left makes staying on top as if you're being set up for failure, not to mention poor customer service and decrease office morale.

    Continue reading
    Progressive Insurance2015-12-10
  7. Helpful (4)

    "Extremely Heavy Workload"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Claims Generalist Intermediate in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Progressive Insurance

    Pros

    Flexible schedules and vacation preference is almost guaranteed. Coworkers can become an extended family. Gainshare bonus right before Christmas.

    Cons

    Extremely heavy workload on Mondays then rest of week fluctuates but mostly high. You are expected to investigate coverage, handle 1st party, 3rd party, single vehicle and multiple vehicles, total losses and everything else unless your lucky to be able to transfer something to another department. You must handle your claim and take live calls to assist other adjusters who choose not to answer their phones. The quantity of work you are assigned affects the quality you produce. The managers don't care if you are drowning they will bomb you with more files and expect you to complete it all. In the end they say "it's all about effiency" You will find yourself working late just to finish up only to be back to the drowning pool the next day. No consistency among the teams, each leader handles the process a different way, the veteran adjusters do as they please while your held to a higher standard. The claims operation online systems are so outdated this will waste a lot of your time. Their vision is to spend the money on acquiring new business hence the celebrity commercials but can't afford a decent fax machine.

    Continue reading
    Progressive Insurance2015-12-31
  8. Helpful (6)

    "Hard work, decent pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Generalist Intermediate in New Orleans, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Salary, earned time off. Bonus is good and flexibility for you to take care of daily life from time to time is usually given

    Cons

    Work/life balance balances more work than life. Very stressful. Ridiculous goals almost designed for you not to meet them and once you do the bar is moved higher to ensure that you won't meet it again

    Continue reading
    Progressive Insurance2015-09-15
  9. Helpful (7)

    "Wanna "Really" Work at Progressive? Get READY!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Generalist Intermediate in Schiller Park, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Great company & benefits.

    Cons

    Heavy workload, high volume of claims, micromanagement, and overall stressful work environment. Minimal recognition or positive feedback given to top performing employees.

    Continue reading
    Progressive Insurance2015-06-21
  10. Helpful (1)

    "Claims generalist intermediate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Generalist Intermediate 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Awesome management and coworkers. Great pay and benefits

    Cons

    Lots of overtime uncompensated due to being excepnt. Angry customers

    Progressive Insurance2015-04-20
Found 21 reviews