Management makes a difference! - Customer Engagement Leader/Petcare Manager PetSmart Employee Review

4.0
Feb 12, 2019
Recommend
CEO approval
Business outlook

Pros

I love getting to expand my knowledge and use it everyday to help pet parents. The customers are usually very upbeat and friendly. The company as a whole really cares about the employees, customers and pets. I never feel like I have a strict budget for providing proper care for our pets. They are very well taken care of in my store. Fun atmosphere and our team is like family. Bonuses are really good if you work at a high performing store.

Cons

There’s not enough management for store leaders. They can honestly treat associates however they want and can basically get away with whatever they want. It really makes a huge difference going from a wonderful, caring manager, to one who only cares about the numbers and will push anyone out of the way to achieve them. There’s also not enough hours given to staff the store appropriately and allow things to actually get done the way they are meant to be done. There’s constant pressure to get more and more done with no extra help. New procedures will be pushed out that are supposed to “save time” but they never actually do but hours are cut anyways. Health insurance is ridiculously expensive but has fairly decent coverage.

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PetSmart Response
7y
That's wonderful to hear you enjoy working with pets and pet parents, the bonuses and the store atmosphere! I'm sorry to here you don't feel supported by management. We want to ensure we're always improving, so hearing from the team directly is helpful. Please know you can always contact the CareSmart line at 1-800-738-4693, as well, with questions or comments. Thank you, again!

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5.0
Apr 22, 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership and clean work environment

Cons

Pay could be better but had opportunities for growth

1.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
2w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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