Much better than any other retail - Store Leader PetSmart Employee Review

5.0
Nov 20, 2016
Recommend
CEO approval
Business outlook

Pros

Get to see animals every day, and get to help animals. The company really cares about store pets, too. Compensation, hours, and benefits are much better than standard retail. I love having work/life balance. As a Store Leader, if you invest time in your support staff, and hire/train appropriately, your life is great!

Cons

The pricing really is a nightmare. Spend probably 40+ payroll hours per period trying to put up all of the tags, most of which don't incur any increase in sales. Many tasks are time consuming, and don't benefit the stores. At least DMs care what you have to say, and try to motivate/inspire.

Explore other reviews about PetSmart

5.0
Mar 17, 2025
Recommend
CEO approval
Business outlook

Pros

You get to see dogs all day long

Cons

Not many I have worked here for a while

3.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Work with pets, earn tips and commission.

Cons

Corporate salon means no logic and reason to the rules and they can change day by day. Pushed to churn as many grooms out as possible instead of do quality work. No clear communication from management and no positive feedback from management, only beratings and lectures and threats to being replaced.

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