Overall a good career for a passion driven by love for animals. - Pet Stylist PetSmart Employee Review

4.0
Nov 20, 2011
Recommend
CEO approval
Business outlook

Pros

Benefits, established company (not going anywhere soon), giving advice or sharing stories with owners. Ability to make what you sell.

Cons

Pressure x 10. Customer always right, quickness thrown under bus. If sales low, job is on line. Overall retail enviroment.

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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