Competitive in the salon; commission based, so we pushed for regular clients to fill our appts. - Pet Stylist PetSmart Employee Review

4.0
Nov 9, 2011
Recommend
CEO approval
Business outlook

Pros

Great benefits and people who really love animals. The customers are generally happy, and not rude or very demanding. Having a good salon manager is key, if you're a groomer.

Cons

Constant pressure to sell additional packages and services to customers. In the salon we were not allowed to sit down or rest - we often skipped lunch.

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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