Blood on their hands. - Lead Pet Care Specialist PetSmart Employee Review

2.0
Aug 21, 2016
Recommend
CEO approval
Business outlook

Pros

Plenty of opportunities to cross train in different departments, opportunities for continuing education for on the job success, building relationships with your team and regular customers over time.

Cons

For starters, after the corporate buyout in 2015; a lot of our good vendors for live animals were cut out, and lower quality vendors started supplying livestock. I can't tell you how many times animals have come in DOA or severely injured, caused harm to themselves, the pet care team, or other animals; and psychologically traumatized from the terrible conditions they come from. Also because of the buyout; my title as 'Pet Care Lead' went from being an actual, on-paper position with due compensation for pay; to being a De-facto title with me becoming the only full time associate being entrusted with supervisory functions. I was promised a promotion to management that never came. The training for pet care is a one hour lackluster pish-posh of company jargon at best. I was the ONLY one in the department who had a degree in the sciences.

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5.0
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CEO approval
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Pros

You get to see dogs all day long

Cons

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3.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Work with pets, earn tips and commission.

Cons

Corporate salon means no logic and reason to the rules and they can change day by day. Pushed to churn as many grooms out as possible instead of do quality work. No clear communication from management and no positive feedback from management, only beratings and lectures and threats to being replaced.

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