Pros
Very little. For new graduates or those with no industry experience it's a great way to get your foot in the door and start learning.
Cons
The Company does not have enough staff to service call volumes and tasks. This regularly means management are seeking employees to work overtime resulting in fatigue. The Company does not recognise employees beyond paying overtime rates at which time they consider they owe nothing further to the employee, no gratitude, no recognition for service when salary reviews are done etc. Salary reviews happen but don't expect to be included in the review process. You simply be told yes or no. Salary increases in advice are solely on if you answered enough calls, got a good score on call assessments (which are not always done), and if you completed tasks on time (which could be put in your name and already over the set SLA). The salaries are not competitive. The Company has high turn over and currently losing their most experienced and knowledgeable employees first, leaving the Company because they are getting offers $20k - $40k more than paid at Employsure/Peninsula, with better work life balance. The Company will say engage.ent of the current workforce in high but this is a lot of new staff and the Company does not regularly complete staff engagement surveys. Management are will to listen to grievances and feedback but rarely is anything accomplished by this. Instead you'll be told they understand and can see your point of view but the decision is made higher up and out of their hands.
