Run, Do Not Walk - Global Technical Support Engineer PayPal Employee Review

1.0
Sep 7, 2025
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO (with approval) and sabbatical

Cons

Work-life balance constantly under threat as you will be surrounded by people who refuse to enforce it for themselves and others. Promotions are an entirely political game - if you are not visible, you will not get promoted, regardless of your accomplishments; this means that your manager will make or break you. Federal law violations (ADA) go unpunished, despite lots of evidence AND PayPal Legal agreeing that the violation occurred. Tips to Ethics Hotline with evidence yielded no punishments. PayPal speedrunning hiring execs with golden parachutes. They laid off the ENTIRE IT org to replace with TCS contractors and an AI bot, and it went as well as you would expect. They ended up panicking and rehiring *some* people once they learned what they did, but most still got laid off and quality of service suffered. Forced equity - this is a problem because you get equity based on value, not shares. So, if the price per share is high, you get few shares and then, if the price per share tanks after the grant, you lose...an unbelievable amount of value. That happened to all of us. And you cannot opt out of getting stock. They want you to stick around until they lay you off, then they yank back all unvested RSUs and consider that a cost savings for firing you. But don't worry, the executives get a different stock policy, and all of THEIR stock is automatically accelerated for vesting. HR is absolutely terrible. You will be surrounded by people who refuse to respect work-life balance for themselves and others, and/or never take PTO. The pressure for you to do the same is implicit. They hate remote workers, even though they cost nothing because they don't use up office space. Leadership forced RTO mandates for fabricated reasons, even though plenty of research (and pandemic policies) proved that WFH is more efficient and cheaper for most people. Instead, they cling to their emotional and kneejerk reactions that support their bias. They will do everything they can to underpay you. They do not live the culture and values they parrot at everyone else to follow. They will, and have, favored someone less qualified for the sake of "diversity". The CEO has no idea what he's doing, just a boy trying to wear his father's shoes and stomping around the house declaring victory, all the while providing no useful vision that's backed by an even worse understanding of how a business functions or that people are make any company like this even function.

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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