If you’re an external sales hire - don’t even bother - Account Executive PayPal Employee Review

2.0
Jun 10, 2025
Recommend
CEO approval
Business outlook

Pros

The PayPal button. That’s about it.

Cons

Where do I even start - first off, your base pay and OTE is a pathetic joke compared to industry standard. Getting literally anything done internally is a complete red lining mess and everyone points to someone else. Oftentimes have to go to 5-7 teams or people to get one single answer. AE’s are expected to be an SDR, customer service, technical engineers with integration, finance experts with pricing, and prevent churn. The lack of internal support for sellers is astonishing given how big the company is. The internal politics are insane. If you didn’t start on the inbound team (if you’re an external hire), and have your buddies there, good luck getting any success in your own scrap opps while other reps are getting piping hot leads from inbound at a very unfair proportion. You will constantly be fighting an uphill battle with this. Lastly, this job won’t make you a better seller. Half of your conversations are talking an angry merchant down from their horrific past experience with PayPal holding their funds for no reason. Selling here is glorified customer support, unless you work the game, cut corners, and have friends to feed you opps.

Explore other reviews about PayPal

5.0
May 7, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good work life balance. Lot of opportunities to learn

Cons

Company is in transition mode

2.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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