Not the best company to work for… - Tech Specialist PayPal Employee Review

1.0
Dec 31, 2021
Recommend
CEO approval
Business outlook

Pros

Really good healthcare and insurance Your individual manager always tries their best with whatever information or tools they have (they are just as limited for most things).

Cons

Working on Venmo’s side of the corporation, we don’t get all the benefits that ‘actual’ PayPal employees get. Venmo customer service employees are treated very poorly with little to no communication about changes or updates about the company. When you need information, the supervisors don’t know what’s going either so they send you in circles. We don’t have the same time off benefits or shifts as ‘actual’ PayPal employees. They used to preach about opportunities but since being here (4 years) the company has had less and less and now hire outside for more roles. Now, since working from home, there is a false sense of community and team- what is, is limited and it’s only out there so that the company can check that box. The turnover is so high that some teammates have gone through 5-8 managers in a single year.

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

1
See reviews by: Helpful|Rating|Date|All