PayPal has a good work environment and they take care of their employees. - Customer Solutions Agent PayPal Employee Review

4.0
Apr 11, 2013
Recommend
CEO approval
Business outlook

Pros

Progressive benefits, lots of P.T.O., good health, dentist, and life insurance available. There is opportunity for lateral changes periodically, if you want to try a new position. There is also opportunity to progress upward. The work environment overall is good. They also offer school tuition reimbursement.The management was nice and did everything that they could to set you up for success. They allow you to plan for your progression and set goals to get where you want to be in the company.

Cons

Most positions at PayPal require receiving and/or calling customers. Call center jobs are stressful in general. Depending on your department the benefits are based on surveys from customers, which are inconsistent and hard to control. For example you could please 9/10 customers but only 2/10 get a survey and one of those could be the unpleased customer. They are also based on call handle time which means that you are always in a hurry to close the call.

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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