Changing for a better, but the baggage may be too much. Glad I've moved on - Site Operations Engineer PayPal Employee Review

2.0
Oct 10, 2012
Recommend
CEO approval
Business outlook

Pros

High talent level within many teams Pay competitive, financially stable company, good benefits, ESP option after 6 months, RSUs granted after 1 year, Sabbatical after 5 years, annual bonus Medical/Dental/Vision, On-site cafeteria and gym, public transportation reimbursed. After years of denial, top brass finally admitting customer image is a problem and working on it

Cons

Re-orgs and process changes every few months that have more to do with self-promotion of agendas than helping the company or employees succeed. Highly siloed with poor communication between teams. Projects take 3X longer than they should. Implementing Agile or similar methodology would help immensely, but never considered. Onboarding/training is non-existent. It's up to you to figure things out. The ramp-up to being a productive employee takes several months and you're placed in to situations where you must make decisions without understanding how something works. Very little opportunities for career growth. "Bell Curve" performance system encourages mediocrity from workers. HR is never seen after orientation, and a handful of bad apples show disrespect towards others but are never told to knock if off Certain groups (Tools, Change Management) are led by inexperienced managers and stacked with employees who couldn't get a job working at an Apple store Current upper management is prime example of Peter Principle at work. Way too many former Chase and BofA execs who are now at a technology company and in over their head.

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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