Used to be a great place to work . . . now, not so much. - Operations Manager Old Navy Employee Review

2.0
Mar 5, 2011
Recommend
CEO approval
Business outlook

Pros

Great benefits for management Able to get time off when needed Pay is great if you were there when they were doing well as a company

Cons

No incentive for sales associates to stay/move up within company Base pay for associates is minimum wage or slightly above, even with experience District managers out of touch with store level No recognition for a job well done Company dress code used to allow 'You to be you', i.e. very lax with piecings/tattooes, now does not allow piercings No hours to get anything done, yet must always have everything perfect Lots of customer and associate drama to deal with at management level

Explore other reviews about Old Navy

5.0
Jul 4, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Awesome discount, great clothes and overall easy job

Cons

None because it was the best place to work

2.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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