A good ride but time to get off - Service & Training Manager Old Navy Employee Review

4.0
Dec 16, 2010
Recommend
CEO approval
Business outlook

Pros

Great discounts Great people Opportunities for advancement Employees and leaders are respectful towards each other (with the exception of occasionally disgruntled negative people)

Cons

Good pay as long as you get started high. Raises don't seem to match job ability. In the last 4 years I have only gone up 50 cents. Company cutting store hours and expecting too much to get done in the hours allotted and not supporting teams when they need it.. They hire so many people in upper management outside of the company that they have no idea what the company is about and what it stands for.

Explore other reviews about Old Navy

5.0
Jul 4, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Awesome discount, great clothes and overall easy job

Cons

None because it was the best place to work

2.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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