Not the place for a person who cares about their customer - Sales Associate Old Navy Employee Review

1.0
Oct 28, 2010
Recommend
CEO approval
Business outlook

Pros

Young energetic workforce great discount at all gap stores

Cons

holiday work policy high pressure sales goals for old navy cards firing policy for not meeting onc goals they don't really care about jenny the way you do I ask every old navy sales associate to tell old navy customers that if they don't get enough old navy card applications that they will be fired within six months of getting the job. That is Gap Inc's policy. I was given my verbal warning AFTER my 90 day mark...approaching the beginning of my fifth month. I was an old navy shopper that is why I chose to work there...it was a disappointment to learn that employees are treated this way. Employees who do get lots of old navy credit cards get more perks...sent home early, more leniency with breaks, more praise cards. Even if you give great customer service, recover quickly and neatly, really care about jenny and the store's ces marks and fullfill every other aspect of your job it does not matter...it only matters if you deliberately lie to people and misrepresent the nature of having an actual onc.....The ONC has a 24% interest rate what kind of incentive is 10% off at pos? Do not work here if you have ethics or morals...I thought Old Navy cared about it's employees and customers I was wrong...I am giving my notice on basis of this immoral activity.

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5.0
Apr 24, 2026
Recommend
CEO approval
Business outlook

Pros

Coworkers are definitely the biggest Pro.

Cons

Hours cut make getting task completed impossible.

2.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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