Subpar for a first job - Brand Associate Old Navy Employee Review

1.0
Aug 6, 2021
Recommend
CEO approval
Business outlook

Pros

-Friendly staff (for the most part) and easy-going work. It’s retail so you kinda already know what you’re getting into.

Cons

Old Navy’s approach to boost “customer loyalty” is ridiculous. ON management believes credit card signups are the best way to attract and keep customers. However, you are more likely to chase customers away when you’re pushing credit card sign ups every five minutes instead of focusing on what the customer actually wants and needs. Not only does the practice come off as predatory, but it also stresses out employees and creates a unfair disadvantage as employees that signed people up for cards got more hours and praise (and raises+benefits) from management, those who didn’t received less hours and were screamed at for not being good workers…in front of customers (yes, this happened). Didn’t matter if you excelled at customer satisfaction or you kept the store tidy, if you didn’t make the credit card quota you were seen as less than.

Explore other reviews about Old Navy

5.0
Apr 8, 2026
Recommend
CEO approval
Business outlook

Pros

I’ve stayed with Old Navy through my entire undergrad and grad school experience. The best part about working here is how flexible they are with your schedule—they really work with you to make sure you can balance your shifts around classes and finals.

Cons

he holiday season is tough because Black Friday is now a mandatory 8-hour shift for everyone—no exceptions. Also, the attendance policy has become much stricter recently. They use a point system where you accumulate points for being even a minute late, which feels a bit extreme when you've been a loyal employee for years. It definitely makes the environment feel more rigid than it used to be.

2.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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