Too much pressure - Anonymous employee Old Navy Employee Review

2.0
Sep 18, 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice discount between the brands. Store is relatively fun. Good about making sure workers get their breaks.

Cons

ALWAYS stay late when closing. Get scheduled to 10 (close at 9) and stay until 11 or later - which is horrible if you have someone picking you up because even if you get a ball park for when you'll get out, they always end up sitting out in the parking lot for at least 20 minutes waiting. WAY too much pressure behind ONCs. Must ask everyone multiple times and keep spouting off benefits until the customer agrees to apply or gets angry and walks away. If you don't reach your ONC goals you get less hours. Most of the time customers "already have one" and don't need to apply or they "have bad credit" and won't bother applying. Both of which are out of your control. Have bad credit? Apply anyway! Who cares about the few points you lose from your credit score! Sure if you get approved you can make those points back, but if you're denied? Sucks to be you! Management wants you to be overly "excited to be working" when talking to the customers which makes employees come off as fake which can also rub customers the wrong way. Yet a lot of customers are rude if you jump on them before they've had time to browse.

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5.0
Apr 24, 2026
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CEO approval
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Pros

Coworkers are definitely the biggest Pro.

Cons

Hours cut make getting task completed impossible.

2.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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