Great Company, awful upper management - Business Operations Manager Old Navy Employee Review

1.0
Dec 6, 2017
Recommend
CEO approval
Business outlook

Pros

Company is great, employee discount was great! Good employees if trained correctly. Recognition from Corporate was almost good. Customers enjoy the brand!

Cons

Upper management within the store in all locations are a joke. They never work, they depend on the lower management and the associates to prepare for Corporate visits but General Managers take all of the credit. Treated like crap when you were leaving to better yourself.

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5.0
Apr 24, 2026
Recommend
CEO approval
Business outlook

Pros

Coworkers are definitely the biggest Pro.

Cons

Hours cut make getting task completed impossible.

2.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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