Better than it was 10 years ago, but still out of touch on the Corporate level - Business Operations Manager Old Navy Employee Review

1.0
Nov 9, 2017
Recommend
CEO approval
Business outlook

Pros

Discount is decent, lots of locations so you could move and grow easily, healthy company in terms of profit and growth. If you're into retail management specifically, theres lots of opportunity here for advancement (provided you're willing to give 110% of yourself to do so). If you're wanting more than that, you're going to feel stressed and unfulfilled.

Cons

OT highly discouraged, to a bizarre degree. Corporate is out of touch with individual stores, Employees are unmotivated and leadership isn't unified in correcting the problems. Higher leadership blames problems on lower leadership rather than taking ownership of larger issues. Company is more reactive than proactive. Constant changes to marketing are a logistical nightmare. Company is wasteful with resources and doesnt recycle. Specifically to this role, the description doesn't line up with what you'll actually be doing which is frustrating and disappointing. Coaching and development take a back seat to 'driving sales' as a Sales and Service Leader regularly each shift and making sure to pick u p the slack from your lackadaisical staff. Leaders will speak poorly of staff and have clear favorites who get special treatment where other employees would be fired.

Explore other reviews about Old Navy

5.0
Dec 14, 2025
Recommend
CEO approval
Business outlook

Pros

Good place to work for first jobs

Cons

Typical retail issues that you’d deal with everywhere

2.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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