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State of the art in technology but lacking the human touch ... - Quality Control Nuance Employee Review

1.0
Mar 13, 2016
Recommend
CEO approval
Business outlook

Pros

Fills the void of "on the way to somewhere else." State of the art technology. Excellent mentoring program. Telecommuting makes "have life/can travel" possible. One still must work, but one is not tied to a single physical location to perform it so long as a secured/trusted Internet is available.

Cons

Professionally in 35+ years with some world-class medical centers I had never encountered such absentee/unavailable management. I would like to believe my experience was a fluke. The pay is very low for the fund of knowledge and skill sets required as an MT/MLS/HDS. While not "hands-on" providers, what is in the record paints the picture for the provider to render the best healthcare possible to the patient. Every MT/MLS/HDS needs to take ownership of their knowledge and skill sets and then settle for no less than fair compensation on that part of the healthcare provision. Most MT/MLS/HDS positions industry-wide have dropped to very low compensation from solid earnings and rightful respect of knowledge with piecemeal/sweatshop wages of pennies per line payment since the advent of speech recognition technology. That technology still needs the human editor with broad and high fund of knowledge to correct the words, spelling, sentence structure, and grammar because state of the art is still only artificially intelligent and human lives depend upon what is in the record. On the fringes perhaps but nonetheless MT/MLS/HDS are a VITAL part of the healthcare provision team and need to be respected as such.

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5.0
Feb 13, 2025
Anonymous employee
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CEO approval
Business outlook

Pros

Great work environment People are nice

Cons

Nothing I can think of

4.0
Apr 9, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company offers excellent training and a thorough onboarding process, helping new hires feel well-prepared and confident. The small, close-knit teams foster a collaborative and supportive work environment where you never feel lost in the crowd. Employees take pride in the innovative technology and software being developed, which is recognized as impactful within the industry. (Note: The company was acquired by Microsoft to bring potential for future growth.)

Cons

While the company excels in many areas, there’s limited upward mobility, especially in certain career paths, which can be frustrating for those seeking advancement. Additionally, feedback from employees often feels like it’s not taken seriously, which can lead to disengagement when trying to influence change or improve processes.

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