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Company's new pay system penalizes MTs for doing their jobs correctly. - Medical Transcriptionist Nuance Employee Review

1.0
Jan 6, 2015
Recommend
CEO approval
Business outlook

Pros

Working from home is the only pro left with this company.

Cons

Cannot make a living wage under their new and exciting pay plan. They penalize you if you send more than 10% of your charts to QA with blanks ensuring you only earn 7 cents per line, even if your quality is 99 to 100%. But they make sure your quality sucks also with Indian editors who really don't have a clue what they're doing, they're just guessing. And getting a reversal of their decision to improve your scores is nearly impossible. Anyone considering a position with Nuance should RUN AWAY as fast as you can. I was promised one line rate and now it looks like I'll be earning a much lower rate than I have been for the past 2 years. I am lucky though, some MTs are losing a lot more per line than I am.

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5.0
Feb 13, 2025
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CEO approval
Business outlook

Pros

Great work environment People are nice

Cons

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4.0
Apr 9, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company offers excellent training and a thorough onboarding process, helping new hires feel well-prepared and confident. The small, close-knit teams foster a collaborative and supportive work environment where you never feel lost in the crowd. Employees take pride in the innovative technology and software being developed, which is recognized as impactful within the industry. (Note: The company was acquired by Microsoft to bring potential for future growth.)

Cons

While the company excels in many areas, there’s limited upward mobility, especially in certain career paths, which can be frustrating for those seeking advancement. Additionally, feedback from employees often feels like it’s not taken seriously, which can lead to disengagement when trying to influence change or improve processes.

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