Pros
The only good thing and the only reason I am still here is being able to work from home. Even part time employees earn PTO (paid time off), though you use this for times when no work is available, holidays and sick leave.
Cons
Your work experience is not taken into consideration. So, if you are just starting out, this could very well be the place for you. But if you have years of experience, you will be making the same amount per line as someone fresh out of school. They even admit that to make a decent wage you need to make the incentives. One incentive is producing more lines that required in a given period. This seems to me to be possible to achieve except they make no adjustment for part time employees. And actually the incentive itself is not that great. The second incentive is based on quality score of 99.5% accuracy given every quarter. Very difficult to achieve due to points taken off for minor errors and the fact that people reviewing your work are not always right (what sounds like one number may sound like another number to someone else in a difficult speaker, etc). The company needs to remember that our work is based greatly on how good of a speaker we are editingtyping for and consideration should be given for difficult speakers, of which there are many. The company makes promises to the client for turn-around-times that are difficult to keep, hence, harassing the employees to meet these TATs. Take a look at their hierarchy pyramid. The people who actually produce the work are at the bottom and get the less pay by far. Way too many supervisors with supervisors with managers with managers, and so on and so on.