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Their Goal is to sell Dragon - Medical Language Specialist Nuance Employee Review

1.0
Sep 15, 2017
Recommend
CEO approval
Business outlook

Pros

I enjoyed the accounts I worked on, their enrich program and my supervisors. Working from home.

Cons

Constantly, being moved from accounts to different ones, being slowed down each time having to learn the platforms, new dictators, and account specifics. I worked for a company that was bought out by them. I finally realized that all they are about is selling their voice software to the clients, using the transcriptionists as bandaids until they made the sale, and then putting us on other new accounts they acquired. Sometimes out of work. They send stuff to india which competed with their US employees. I was 1 of the 432 employees let go in September because of the results of the cyber attack in June. The way they did it was by a recording. Did not payout PTO that employees had accrued. No compassion.

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Nuance Response
8y
Thank you for your feedback. We have a separate page for our transcription services as this is the Corporate Nuance page. Please feel free to share your valuable input here: https://www.glassdoor.com/Reviews/Nuance-Transcription-Services-Reviews-E537513.htm

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Pros

The company offers excellent training and a thorough onboarding process, helping new hires feel well-prepared and confident. The small, close-knit teams foster a collaborative and supportive work environment where you never feel lost in the crowd. Employees take pride in the innovative technology and software being developed, which is recognized as impactful within the industry. (Note: The company was acquired by Microsoft to bring potential for future growth.)

Cons

While the company excels in many areas, there’s limited upward mobility, especially in certain career paths, which can be frustrating for those seeking advancement. Additionally, feedback from employees often feels like it’s not taken seriously, which can lead to disengagement when trying to influence change or improve processes.

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