Nextiva is a nightmare - Finance Nextiva Employee Review

1.0
Jul 17, 2023
Recommend
CEO approval
Business outlook

Pros

Remote work Lunch provided when you come to the office Good work life balance

Cons

Favoritism is rampant throughout company Rules\company policy varies by department HR discusses internal discussion to different departments Unfair hiring practices exist. Wrong people are hired into leadership roles because of who they know Departments fight each other over issues instead of working together Department heads blame other departments for their own failures Processes change constantly without warning or training. Several huge layoffs within past year Constantly over worked and under appreciated Customer care is second, sales are the number 1 priority Salaried employees are constantly working during lunch break Databases have constant issues which have effect customer satisfaction

avatar
Nextiva Response
2y
Hi Friend. Please reach out to me direct at reviews@nextiva.com. I would love to team up with you around ideas and possible solutions to what you shared above. Your experience matters and I want you to feel heard. - Alex from Nextiva

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
14h
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
2.0
Apr 1, 2026
Recommend
CEO approval
Business outlook

Pros

The HQ office is nice - they are requiring 4 day RTO if you're in the area. I've met some of the best people while working here - it's a shame that the company doesn't foster the same culture it used to.

Cons

A new sales leader every quarter or so. Went through 7 in under 2 years. You better be quick on your feet to dodge, duck, dip, dive, and dodge all the BS. Every new leader has their "flavor of the month" on how to run the team so put on a neck brace to keep yourself from getting whiplash! Product is lacking and falling behind quickly and Nextiva thinks it can save itself with a quick AI tool here and there. You should ask them how long they've been trying to launch their "nex-gen" solution. There's a gate on the commissions with unattainable quotas. If you don't hit the gate minimum = no commission :) Their health plan does not cover any procedure or appointment related to fertility and/or family planning so if that's something that you are looking for, you'll be stuck paying out of pocket. The company 401k match is not fully vested until after you've been there for at least 3 years. "Flexible" PTO but with management crackdown, you're required to "request" the time off you take and it's up to management on if it's approved or not. They will micromanage you until you want to die.

5
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Nextiva Response
2mo
Thank you for your time. We wish you the best on whatever comes next!
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