Good people and benefits hindered by product mismanagement - Professional Services Manager Nextiva Employee Review

1.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Some good people and good benefits

Cons

Failure to launch every product ever purchased. CEO cannot decide what our identity is. Marketing advertises a product that doesn’t exist. Product does not deliver what was sold.

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Nextiva Response
1d
Thanks for spending so many years with us and for sharing your perspective. We hear your concerns. We're glad the people stood out during your time here, and we wish you the very best moving forward.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and people. Lot of opportunities to showcase skills and take ownership. Encouraging and supportive management. Considerate of employees and willing to be flexible when appropriate.

Cons

No cons - new hire, been here all of 3.5 weeks.

2.0
Apr 1, 2026
Recommend
CEO approval
Business outlook

Pros

The HQ office is nice - they are requiring 4 day RTO if you're in the area. I've met some of the best people while working here - it's a shame that the company doesn't foster the same culture it used to.

Cons

A new sales leader every quarter or so. Went through 7 in under 2 years. You better be quick on your feet to dodge, duck, dip, dive, and dodge all the BS. Every new leader has their "flavor of the month" on how to run the team so put on a neck brace to keep yourself from getting whiplash! Product is lacking and falling behind quickly and Nextiva thinks it can save itself with a quick AI tool here and there. You should ask them how long they've been trying to launch their "nex-gen" solution. There's a gate on the commissions with unattainable quotas. If you don't hit the gate minimum = no commission :) Their health plan does not cover any procedure or appointment related to fertility and/or family planning so if that's something that you are looking for, you'll be stuck paying out of pocket. The company 401k match is not fully vested until after you've been there for at least 3 years. "Flexible" PTO but with management crackdown, you're required to "request" the time off you take and it's up to management on if it's approved or not. They will micromanage you until you want to die.

5
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Nextiva Response
2mo
Thank you for your time. We wish you the best on whatever comes next!
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