Retail Division Is a Mess - Store Manager New Balance Employee Review

1.0
Sep 20, 2025
Recommend
CEO approval
Business outlook

Pros

Great product and great customers

Cons

Management is prejudice and disrespectful to those they don’t like. It doesn’t matter if you hit sales goals or not they will find something to pick you apart about. They are opening new stores frequently and have no idea what they are doing. They can’t get you the resources you need to operate effectively. If the store does well they take the credit, if it doesn’t do well they place all the blame on you. No accountability whatsoever. Receiving product was a nightmare as invoices were incorrect the majority of the time and again, we would get blamed for someone else’s mistake. They don’t give new stores an adequate payroll to get everything done and then reprimand you for going over payroll to get the job done or reprimand you for not getting things done. You literally cannot win here, it is impossible. There were several times my manager agreed to something with me, or outright told me to do something, and when her manager decided it was a bad idea she never took the accountability to say I told him to do that.

Explore other reviews about New Balance

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Great employee discounts, friendly staff, and great management.

Cons

Salesy tactics and very slow during winter season.

5.0
Mar 5, 2026
Recommend
CEO approval
Business outlook

Pros

New Balance has genuinely been the most positive workplace experience I've had in my career. The culture is supportive, inclusive, and full of great people. People are kind, curious, collaborative, and truly invested in helping others succeed. There is no sense of hierarchy for hierarchy's sake. Leadership is approachable, down-to-earth, always happy to listen, and continuously expresses gratitude for everyone's contributions. I feel valued everyday, both for my contributions and in the way the teams collaborate. Work-life balance is also a real strength. Being privately-held and family-owned, there is a real emphasis on employees being people outside of work. Expectations are clear and boundaries are respected, which makes it easy to bring your best self to work without feeling burnt out. It's rare to find a place where you feel this appreciated and excited about the work. And because of this, I feel motivated to do my best for the company, especially when the product is something I'm super proud to work on.

Cons

NB is not where you can expect to be promoted year over year. However, this ultimately leads to more job security, consistent large bonus pay-outs, and a more stable environment.

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