Worst Job I've ever had ! - Customer Service Representative Morgan Stanley Employee Review

1.0
Jul 15, 2021
Recommend
CEO approval
Business outlook

Pros

Like-minded and supportive colleagues Vacation and health benefits Yeard-end bonus is decent

Cons

Managers are uneducated in the industry Extreme micromanagement Favoritism and retaliation is prevalent Disregard for job satisfaction, only statistics matter Low pay for all the responsibilities and work pace Entry level positions are looked down on in the company Outdated and obsolete tools to do the job. You are usually left hanging due to lack of support from management or tools. Customers are tremendously condescending and rude. You have to deal with them on the daily.

Explore other reviews about Morgan Stanley

5.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

People are solid, advanced systems, good facilities

Cons

People are undervalued at times, strict wfh policy

3.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Very good co-workers, Great technology stack. Lot of new technologies and integration with current work.

Cons

They dont even give you a MS cup. They ask you to buy it for 5$. So cheap! Management big on "Giving back", Immediate managers do not like it and are not supportive. Lay off employees twice a year to show profits. Only worried about shareholders and clients. Don't know the criteria for lay-off. So, you are always worried if it is your turn. They boast about mental health and wellness. No good, when they layoff employees like this. HR = Horrible Resources. When you are laid off, they shoo you away as if you are a fly. You feel miserable. They themselves say - "We are better than Facebook or Oracle. We dont fire you at 6 AM over email." Gosh! What a comparison!

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