Great environment - Customer Service Representative Mercer Employee Review

5.0
Jul 21, 2021
Recommend
CEO approval
Business outlook

Pros

People are really kind, salary is good, management are always trying to get the best out of you and look to progress you further

Cons

Schedules sometimes may not align

Explore other reviews about Mercer

5.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and benefits for employees

Cons

Work life balance is an issue at times

3.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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