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      Mercer

      Part of Marsh

      Engaged employer

      Mercer reviews

      Valued Clients Over Employees - Customer Service Representative Mercer Employee Review

      2.0
      Apr 19, 2019
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Extensive, paid training and plenty of opportunities. That is, if you can keep up with the ever escalating and changing demands of the clients and/or quality-assurance dept while also enduring the grueling and mandatory open enrollment overtime hours.

      Cons

      Mercer's company culture and practices prioritized clients over employees. They lost many great people who cared about the happiness and well-being of Mercer employees above the clients.

      Explore other reviews about Mercer

      5.0
      Jan 11, 2026
      Anonymous intern
      Recommend
      CEO approval
      Business outlook

      Pros

      The leadership, communication, early career growth, and environment is very positive.

      Cons

      None, it was a great company to be at.

      2.0
      Jun 2, 2026
      Proposal specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote flexibility, which is nice.

      Cons

      You will not get a raise and if you do, it'll be 1%. Managers will not help you with escalating issues, you're on your own. It'll be blamed on you. You'll work so much overtime you won't have a social life.

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