Overworked in relation to pay, limited job security, little room for advancement. - Customer Service Representative Mercer Employee Review

1.0
Feb 13, 2013
Recommend
CEO approval
Business outlook

Pros

Quick money, overtime more than available.

Cons

Most hiring at the Norwood office is done through a few temp agencies with a farm of workers, which in turn allows emotional managers the ability to fire you without cause. A revolving door, at least half of new hires through the temp agencies won't last a month. Not allowed to look at cell phones on the floor. Two 15 minute breaks monitored very CLOSELY. Heck they may even count the amount of times that you go to the bathroom.... not kidding.

Explore other reviews about Mercer

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Great environment and leadership. Learned a lot.

Cons

A bit understaffed but improving.

3.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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