No regrets but no endorsement - Technical Support Team Leader Mercer Employee Review

3.0
Dec 10, 2012
Recommend
CEO approval
Business outlook

Pros

Friendly people, middle of NYC so plenty to do, nice office space, access to local and regional resources.

Cons

Siloed management, promotions were not always merit based. Peter priniciple in middle and upper management.

Explore other reviews about Mercer

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Great environment and leadership. Learned a lot.

Cons

A bit understaffed but improving.

3.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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