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      Mercer

      Part of Marsh

      Engaged employer

      Mercer reviews

      Good Job Good Benefits, Requires Patience to move up - Customer Service Representative Mercer Employee Review

      4.0
      Jun 28, 2012
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The Benefits are good, there are work from home opportunities, and lots of advancement is available.

      Cons

      The hiring Process moves slowly, working as a temporary employee they try to keep you there for as long as possible.

      Explore other reviews about Mercer

      5.0
      Jun 17, 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great environment and leadership. Learned a lot.

      Cons

      A bit understaffed but improving.

      4.0
      Jun 19, 2026
      Workforce experience
      Recommend
      CEO approval
      Business outlook

      Pros

      Great exposure to different types of clients and projects

      Cons

      I was part of Leapgen so only con was that it was a startup vibe if you’re not into that

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      Mercer reviewsMercer Customer Service Representative reviewsMercer review