Mercer (Outsourcing - H&B) - The More you know - Client Services Analyst Mercer Employee Review

3.0
Jun 25, 2012
Recommend
CEO approval
Business outlook

Pros

Great starting wage for entry-level new grads. Can't knock the benefits packages. Terrific Medical/Vision/Dental offerings, generous vacation offerings.

Cons

Specifically with respect to Mercer's Outsourcing H&B: If you come from a specialized major, be prepared to be locked into the world of benefits administration. Non-transferrable technical skillset: In order to have this skillset transfer, you'll need to do outside work on your own to secure such measures (but don't forget about the non-compete/non-disclosure you signed or it could get dicey). Don't plan on using that vacation anytime around the holidays as a member of Mercer Outsourcing's H&B section - that happens to be the "busy" season (Open Enrollment) and as such, M-Fs just went from 40s into the 50s Working for any "client service" organization entails the need for the office to always be staffed (M-F) - rarely/never work remotely, long core-hours (lack of flexibility with work hours).

Explore other reviews about Mercer

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Great environment and leadership. Learned a lot.

Cons

A bit understaffed but improving.

1.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Very smart Colleagues. Wealth of knowledge to tap into to do my job. Great resources.

Cons

Toxic culture and leadership. Not enough staff to do the mountains of work. Abysmal salary.

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