Pros
Structured work environment. Great co-workers.
Cons
If you don't have a bachelors degree for level 1 help desk you won't get hired. Your manager will lie to you, they will string you along for 2 years. Their interview process for those positions that they think are so valuable are disgusting. They are extreme high pressure and only serve to stroke their egos. They will push you to do work off the clock to "stand out" They will continue to promise you a pay raise is coming, " We are working to re-organize our structure so it better aligns with modern IT Service Desks" Load of crap. they will do and say whatever they need to to get you to stay, except pay, promote, or reward for your work effort. I have a friend thats been working there for 10 years. He is continually, for 10 years, statistically their best employee. They won't give him the senior title and pay because..... he doesn't have a bachelors degree. Every time he gets frustrated and starts to look elsewhere they pull him in and promise change. Worse than target don't work here. It will kill your soul.