Nightmare rollercoaster - Customer Sucess Manager Medable Employee Review

2.0
Oct 18, 2023
Recommend
CEO approval
Business outlook

Pros

Some of the most amazing, talented peers I have ever met in my career, sadly also got let go when I did. Opportunities for immense growth and innovation only to get bogged down by layers of indecisive “leaders” with vague envisions. My salary was well above the average salary for this type of role which gives you insight to this company’s overspending (LOTS of unnecessary “on-sites”)

Cons

Where do I even begin? The flexibility of working remote comes with its benefits, but this company abused this option. Committed workers were often working 10-12 hours, often missing meals and time spent with loved ones or for oneself. The back to back meetings were superfluous, often a call of whoever could fit the most buzzwords the loudest. We’d be lucky to “get 2 minutes back of our time”. Great talent was often over utilized and under-appreciated. Simply put, if you were good at something, now you have to do all of it. Massive overselling and overpromising to clients with minimal mitigation plans in place to resource and execute. No software is perfect, but for a software company to forego quality on a clinical trial platform is a massive nightmare. Software folks with little to no clinical trial experience developing tools and software to be used in clinical trials. With these broken tools, everyone from pre-sales to design to implementation to quality was affected. Bugs often meant you couldn’t get your work done and then no one knew how to fix it. I was so severely burnt out when I got let go, I decided I never wanted to work in this industry again. Imagine a devoted hardworking employee coldly disconnected from Slack/zoom/email with no time to say goodbyes is heartless. Good thing they encouraged you to use your personal cell phone device as a means of communication. For a company that boasts inclusivity, feminism and “disruption” for innovation, it was quite the opposite. Obvious favoritism was often played by the “boys’ club”, it was always a matter of who was friends with who.

Explore other reviews about Medable

5.0
Jan 12, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing people, flexible schedules, ability to work from anywhere, innovation and creative solutions encouraged, competitive pay, overall good leadership, growth opps, and being part of something that is in the process of being built.

Cons

Because of where the company is at in terms of maturity (still somewhat considered start-up), it can be fast paced, and at times chaotic. Some people feed off this and like being part of this phase, whereas others find this frustrating. I have had coworkers at Medable love this aspect like me, and I've had some that didn't see themselves at Medable longterm because of this. So while I can't think of too many cons, I would say this would be one I have seen firsthand from coworkers. For me, the main con is not getting as much face time with coworkers as I'd like.

1
5.0
Dec 5, 2025
Recommend
CEO approval
Business outlook

Pros

The leadership team sets a clear vision and communicates it well. You always know how your work ties back to the company’s goals. Smart, collaborative colleagues who genuinely want to help each other succeed. It feels like everyone is rowing in the same direction. Strong culture of innovation. New ideas are welcomed, tested, and celebrated. You never feel stuck doing things “the way they’ve always been done.” Work life balance is respected. Expectations are high, but so is the support. Professional growth is real here. Opportunities to take on more responsibility, lead high-impact projects, and develop new skills come often Leadership truly cares about employees as people, not just as headcount. Recognition is consistent and meaningful.

Cons

Fast paced environment may feel intense at times

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