A comedy of errors that will get you nowhere. - Customer Service Representative McKesson Employee Review

2.0
May 12, 2011
Recommend
CEO approval
Business outlook

Pros

- Better-than-average benefits - 99% In-bound calls - Co-workers (peers) are pleasant - Closed on weekends and major holidays - Training programs are offered and encouraged - Good procedural documentation which is improving

Cons

- Typical call center - Unrealistic metrics expectations (that are not adequately re-normed) - Draconian policies that are not properly understood or outlined by anyone - Detached upper management with no focus on the human aspect - Constantly busy / Inadequate staffing - Inadequate reinforcement of their own contracts with clients - Many rude / incompetent / inconsiderate clients - Nosy management / Little privacy - Noisy management - Poor understanding of their own technology (outsourced I.T.) - Abysmal growth opportunities, little evidence of preference to hire from within

Explore other reviews about McKesson

5.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

Career verticals through Operations and Sales in healthcare

Cons

Connecting to adjacent teams or larger groups within the org

1.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. relatively aloof culture for ICs to grow on their own 2. on and off few people are good 3. Actually consultants in india are better than some full time hires to work with. The h1bs in full time roles and some GCs/Americans are just 1 step away from unemployment line but there are some good quality consultants who can be directed well to bring in good work. Problem is lack of direction when middle management is just running after money.

Cons

1. top most management is clueless to what is going post the middle tier 2. middle tiers - VPs/SVPs/Directors and Sr. Directors are among the worst. Mostly cast offs from Consulting firms/Tech cos/Other Healthcare firms, this group has some of the worst, clueless folks who just think very narrowly about how to get rid of problems, maybe craft a story for higher ups. Get rid of this layer ( so called people management ) and co. could shine better on the work of ICs, decent software engineers and regular rank and file. 3. Main money maker distribution is different from tech group and the IT here is almost comical - 2 years ago in 2024 there were "directors" bringing AI agents with 90% hallucination .. I mean that has got to be an industry first!

1
avatar
McKesson Response
1w
Thank you for bringing these issues to our attention. We are committed to creating a positive work environment and are disappointed to learn that we fell short. We are taking your feedback seriously and are making efforts to address the concerns raised. Please feel free to reach out for a more in-depth discussion.
See reviews by: Helpful|Rating|Date|All