Toxic Environment - Customer Service Representative McKesson Employee Review

1.0
Jan 31, 2019
Recommend
CEO approval
Business outlook

Pros

Pay was decent, but not for all the drama and favoritism

Cons

The managers and supervisors are caught up in a popularity contest fueled by drama and favoritism. There are actually cliques, like high school. If you aren't in the popular crowd or not liked you will quickly become a target. Also, the training and benefits packages are poor at best. There is a huge disconnect between the higher-ups and the grunts. If you have ANY health issues that could cause you to miss ANY days at ANY time, please know that they DO NOT except Dr. excuses. I waited over a year to get this job and left a good job to work here as I have heard so many good things about McKesson, sadly McKesson PCS was a disappointment mostly because of such a toxic environment.

Explore other reviews about McKesson

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Competitive pay and bonuses are huge since Covid

Cons

Technology leadership has high turnover

1.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. relatively aloof culture for ICs to grow on their own 2. on and off few people are good 3. Actually consultants in india are better than some full time hires to work with. The h1bs in full time roles and some GCs/Americans are just 1 step away from unemployment line but there are some good quality consultants who can be directed well to bring in good work. Problem is lack of direction when middle management is just running after money.

Cons

1. top most management is clueless to what is going post the middle tier 2. middle tiers - VPs/SVPs/Directors and Sr. Directors are among the worst. Mostly cast offs from Consulting firms/Tech cos/Other Healthcare firms, this group has some of the worst, clueless folks who just think very narrowly about how to get rid of problems, maybe craft a story for higher ups. Get rid of this layer ( so called people management ) and co. could shine better on the work of ICs, decent software engineers and regular rank and file. 3. Main money maker distribution is different from tech group and the IT here is almost comical - 2 years ago in 2024 there were "directors" bringing AI agents with 90% hallucination .. I mean that has got to be an industry first!

1
avatar
McKesson Response
3w
Thank you for bringing these issues to our attention. We are committed to creating a positive work environment and are disappointed to learn that we fell short. We are taking your feedback seriously and are making efforts to address the concerns raised. Please feel free to reach out for a more in-depth discussion.
See reviews by: Helpful|Rating|Date|All