Pros
The cosmetic gratis was incredible. I didn't pay for makeup or skin care for two years! There really was an open door, I never felt at all uncomfortable approaching management about an issue. If you do a good job, you will be rewarded.
Cons
My counter manager was horrible! Not just with me though, with the entire department, managers, account coordinators, and account executives. The four people previously in my position resigned for no reason other than they couldn't work with her anymore. I resigned for the same reason. Our manager wanted to get rid of her as did our cosmetic company. HR wouldn't let her go. I have no idea why. I've heard from other people who have worked at Macys of this same problem. I suppose in one way it's job security if you're a horrid wench, but it's miserable for everyone else.