I Guess Macy's Stopped Caring - Customer Experience Manager Macy's Employee Review

1.0
Dec 28, 2021
Recommend
CEO approval
Business outlook

Pros

-You'll be able to pay rent as a manager -Benefits are pretty substantial

Cons

-Long 10-13 hour shifts everyday on your feet (60+ hour work weeks) -Cloping (close then open) shifts (you might have to close the store at 10pm,11pm,12am and be right back at work at 8 or 9 -Random off days/only 1 weekend per schedule rotation = no work life balance, never can see friends or families -They keep adding more to your plate but don't compensate you fairly even though you run multiple departments. On top of that you have to clean fixtures on your hands and knees, sweep floors, etc -No holiday bonus, bonus is determined by work performance which is somewhat fair but no appreciation for hard work other than "good job" and some perishable goods (candy or food) -Sometimes managers get into terrible disagreements which makes working uncomfortable at times -Not enough management but endless colleague roles (then they get upset when you can't manage 50+ colleagues by yourself) -Credit cards, ugh, the sales come naturally. However, you will feel awful having to dictate repeatedly to colleagues to get credit otherwise they get real upset. Its how they build loyalty with customers but in turn colleagues get frustrated about how hard we have to press them out. -Holidays are 6 day work weeks, absolutely miserable work conditions. The only thing they tell us is "everyone is tired" -Not enough pay to take care of yourself after rent and bills. If you are going to have no work life balance you should at least be able to buy things that make you happy or be able to do things that make you happy instead of sitting at home broke miserable, waiting to go back to dreaded work. -Holiday is ridiculous. Retail isn't for everyone. Holiday will make or break you in retail.

Explore other reviews about Macy's

5.0
Jul 1, 2026
Anonymous temporary employee
Recommend
CEO approval
Business outlook

Pros

Great coworkers when I worked here.

Cons

Pay could be a little better.

2.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

you get ok pto even as a part timer, not physically demanding, good A/C and heating depending on the weather.

Cons

very low pay compared to other businesses, you only get a 40 cent raise every year. same playlist consisting of 15 songs on repeat and it drives you crazy as time goes on. very inconsistent hours they rarely give morning shifts, you only get the more undesirable shifts like closing which ends at 9:30pm. the sales goals will be exceeded and they hours will still be cut especially around the holiday season. numerous amounts of time where i am left alone at the register on a busy day with no backup and still expected to clean fitting rooms and recover the floor with no help. overall no room for growth, started when i was 18 and am now 20 and have not even been considered or offered a higher position, 2 tiny raises is all i got. i overall feel like my position is bottom of the barrel compared to asset protection, jewelry department, and fragrance sales because they get paid better and make commission while doing less easier work. would not recommend and if you do end up working at a Macys use the experience you have and never stop applying to jobs because there really is no growth here.

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Macy's Response
4w
Thank you for your honest feedback as our Sales Associate. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
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