standard job for students. i feel sorry for those over 22 and still working customer service here. - Sales Associate Macy's Employee Review

1.0
May 12, 2009
Recommend
CEO approval
Business outlook

Pros

the work is simple, brainless at times. your experience here (good, bad, awful) will depend greatly on the type of people your co-workers are

Cons

if you work in commissioned sales, and your manager does not set ground rules on how to determine who gets which customer, or does not enforce the rules well, your going to argue constantly with co-workers. you'll hate this job when you have no one you can trust. turn over rate is very high for sales, this just makes finding people you can trust harder. there are responsibilities that must be shared with co-workers, like keeping clean, taking items back to where they were originally, making the items look presentable. if your co-workers are lazy, or want to focus on making sales, they are not going to take shared responsibilities seriously. worst care scenario, youll start your shift in a messy department, and your manager will want YOU to clean everything before you leave, at same time as meeting sales and credit card quotas for the day. if you like to use your employee discount, youll find that it wont take many purchases before you use all your earnings, and possilty future earnings if you pay with credit. if you thought you were poor before you took this job, the job can you even poorer. i never found it hard to resist shopping here, its just clothes and shoes. the discount is surely not a reason to work here, youll better prices for same items elsewhere. on-line for example.

Explore other reviews about Macy's

5.0
Mar 10, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work environment and work culture

Cons

Lots of hours and working a lot

avatar
Macy's Response
3mo
We appreciate you for taking the time to share your experience with us! Your highlighting of the environment and culture makes us proud!
2.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

you get ok pto even as a part timer, not physically demanding, good A/C and heating depending on the weather.

Cons

very low pay compared to other businesses, you only get a 40 cent raise every year. same playlist consisting of 15 songs on repeat and it drives you crazy as time goes on. very inconsistent hours they rarely give morning shifts, you only get the more undesirable shifts like closing which ends at 9:30pm. the sales goals will be exceeded and they hours will still be cut especially around the holiday season. numerous amounts of time where i am left alone at the register on a busy day with no backup and still expected to clean fitting rooms and recover the floor with no help. overall no room for growth, started when i was 18 and am now 20 and have not even been considered or offered a higher position, 2 tiny raises is all i got. i overall feel like my position is bottom of the barrel compared to asset protection, jewelry department, and fragrance sales because they get paid better and make commission while doing less easier work. would not recommend and if you do end up working at a Macys use the experience you have and never stop applying to jobs because there really is no growth here.

avatar
Macy's Response
3w
Thank you for your honest feedback as our Sales Associate. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
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