"America's Department Store" - Good place to build a retail leadership career but takes stamina. - Assistant Store Manager Macy's Employee Review

3.0
Aug 28, 2012
Recommend
CEO approval
Business outlook

Pros

Under good senior store leadership, one has the potential to build a retail leadership career. However, it takes stamina and solid organization skills as there is A LOT going on under one roof of a Macy's Department Store. It is easy for one to get lost or engulfed and become overwhelmed if you are not skilled at balancing priorities. Overall, a good place to get some solid experience and grow within the organization if you're open to it.

Cons

The quality of work/life balance can be a struggle. There are MANY, MANY balls to juggle in the air at Macy's as the promotional calendar is always packed which makes it difficult to take vacations and other time off when it's compatible with family or friends who work outside of the retail industry. Stores are constantly in pre-sale mode for sales, constantly in some sort of an event in which you have to meet goals for ticket sales, donations for charities OR prepping for the "One Day Sale" which is really two days every month. There are constant visits, conference calls, and meetings even while having to balance all of the above. Overall, being a leader at Macy's takes a lot of organization, ability to prioritize and motivate low wage employees to accomplish a lot. Sales plans are extremely aggressive and you do not qualify for a bonus unless the entire store AND company makes its annual sales and profit plan - even if you work your butt off and achieve all sales plans for your area of responsibility - you will not get a bonus unless the total store and company makes it.

Explore other reviews about Macy's

5.0
Mar 10, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work environment and work culture

Cons

Lots of hours and working a lot

avatar
Macy's Response
3mo
We appreciate you for taking the time to share your experience with us! Your highlighting of the environment and culture makes us proud!
2.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

you get ok pto even as a part timer, not physically demanding, good A/C and heating depending on the weather.

Cons

very low pay compared to other businesses, you only get a 40 cent raise every year. same playlist consisting of 15 songs on repeat and it drives you crazy as time goes on. very inconsistent hours they rarely give morning shifts, you only get the more undesirable shifts like closing which ends at 9:30pm. the sales goals will be exceeded and they hours will still be cut especially around the holiday season. numerous amounts of time where i am left alone at the register on a busy day with no backup and still expected to clean fitting rooms and recover the floor with no help. overall no room for growth, started when i was 18 and am now 20 and have not even been considered or offered a higher position, 2 tiny raises is all i got. i overall feel like my position is bottom of the barrel compared to asset protection, jewelry department, and fragrance sales because they get paid better and make commission while doing less easier work. would not recommend and if you do end up working at a Macys use the experience you have and never stop applying to jobs because there really is no growth here.

avatar
Macy's Response
3w
Thank you for your honest feedback as our Sales Associate. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
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