Toxic leadership culture with little employee support - Associate Site Merchandiser Macy's Employee Review

1.0
Nov 29, 2025
Recommend
CEO approval
Business outlook

Pros

Salary, Health Benefits, Made a few lasting friendships and worked with great people.

Cons

-There are ongoing issues with leadership across multiple levels. Favoritism is common, and certain teams or individuals receive noticeably different treatment. Expectations are often unrealistic, and leadership does not seem to care how many hours employees have to put in to meet constantly shifting demands. -Employee well-being is not prioritized. The culture emphasizes output and numbers above everything else, and there is very little regard for burnout, workload balance, or psychological safety. -HR support is highly inconsistent. In many cases, employees do not receive meaningful help when they raise concerns about unfair treatment or problematic management. HR representatives can come off as dismissive, unprofessional, or uninterested in resolving issues. This creates an environment where employees feel unsafe speaking up. -There is a major lack of accountability. Certain employees consistently avoid doing their share of the work without facing any consequences, while the employees who actually perform end up taking on even more workload and pressure -The overall morale is low, and many employees feel unsupported or undervalued.

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Macy's Response
6mo
Thank you for sharing your honest feedback and for your decade-plus of dedication to Macy's. We value your commitment. If you are open to discussing your experience further, please feel free to send us a private message on our official Facebook (https://www.facebook.com/Macys/) or Instagram (https://www.instagram.com/macys/) page. Be sure to include your name, contact information, and work location so we can connect with you directly. Thank you.

Explore other reviews about Macy's

5.0
Apr 10, 2026
Recommend
CEO approval
Business outlook

Pros

employee discount, commission, gratis, starbucks inside the store:)

Cons

disengaged management!! Limited support, store hours, poor working conditions, outdated technology

1
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Macy's Response
2mo
Thank you for sharing with us your honest experience while working as our Counter Manager. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! We appreciate it.
2.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

you get ok pto even as a part timer, not physically demanding, good A/C and heating depending on the weather.

Cons

very low pay compared to other businesses, you only get a 40 cent raise every year. same playlist consisting of 15 songs on repeat and it drives you crazy as time goes on. very inconsistent hours they rarely give morning shifts, you only get the more undesirable shifts like closing which ends at 9:30pm. the sales goals will be exceeded and they hours will still be cut especially around the holiday season. numerous amounts of time where i am left alone at the register on a busy day with no backup and still expected to clean fitting rooms and recover the floor with no help. overall no room for growth, started when i was 18 and am now 20 and have not even been considered or offered a higher position, 2 tiny raises is all i got. i overall feel like my position is bottom of the barrel compared to asset protection, jewelry department, and fragrance sales because they get paid better and make commission while doing less easier work. would not recommend and if you do end up working at a Macys use the experience you have and never stop applying to jobs because there really is no growth here.

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Macy's Response
2w
Thank you for your honest feedback as our Sales Associate. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
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