Do not recommend! Highly toxic environment - Customer Support Engineer MRI Software Employee Review

1.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

Good for work from home and hybrid mix

Cons

I would strongly advise anyone to stay well clear of MRI Software. From my experience, the internal culture is extremely toxic and employees are treated very poorly. There is a clear lack of respect for staff, with heavy micromanagement and an environment that feels more about control than support or growth. It’s not a place where people are valued, and it shows. Unfortunately, that same attitude seems to spill over into how customers are treated. The service provided does not live up to what is promised, and there’s a real sense that customers are being overcharged for something that simply doesn’t deliver. Expectations are set high, but the actual experience falls far short. I also found the culture deeply uncomfortable at times, with behaviour that raised serious concerns around fairness and inclusivity. Overall, I would not recommend this company to anyone - whether you’re considering working there or using their services. There are far better options out there.

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MRI Software Response
1mo
Thank you for taking the time to share your feedback. We appreciate you outlining your experience and highlighting aspects such as work‑from‑home and hybrid working arrangements. MRI strives to foster a professional workplace environment, and perspectives on culture, management style, and team dynamics can differ across roles and locations.

Explore other reviews about MRI Software

5.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Good so far nothing to complain about

Cons

A lot of information to take in in a short period of time

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MRI Software Response
4d
Thank you for taking the time to share your feedback. MRI strives to foster a positive work environment that promotes creativity, collaboration, and Pride well-being. We value your insights and use them to continuously improve our company culture and Pride experience.
1.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Worst job & company I’ve ever been at.

Cons

Lowball paying, they’d rather let you leave than give a slight raise to their best performers. None of the departments are aligned. Clients are always upset because they get the short stick of this. Don’t fall for the trendy items the company offers on the surface, they’re soulless and lack any caring leadership. I’ve worked at billion dollar companies whose ceos and executives were more involved and interacting with employees than MRI ever was. This company is clearly a private equity firms beast that’s on its usual path to failure, all they do is squeeze out all the money they can from upset clients and burnt out underpaid employees. They’re outsourcing majority of their jobs to South Africa, which if you look up their offered wage there - it’s $22k a year. Most people at the company are miserable and complain about it, moral is absolutely weak and fake. Use them as a stepping stone and ditch them fast if you bother with working here. If you just took a job here, congrats, you’re willing to work for even less money than the last round of folks they just laid off. Don’t be surprised when you don’t meet anyone with 5+ years at this company your first week, and your herded into a room full of new hires with low standards that you’ll witness drop like flies as they quit working there almost immediately.

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