Really enjoyed the job! - Customer Service Representative Lyft Employee Review

4.0
Sep 4, 2023
Recommend
CEO approval
Business outlook

Pros

Having a part time schedule Was able to speak into what my schedule looked like really enjoyed my colleagues and managers

Cons

metrics felt impossible at times to meet continuously changed up the strategy of how we communicated with drivers and riders

Explore other reviews about Lyft

5.0
Apr 15, 2026
Recommend
CEO approval
Business outlook

Pros

There are many opportunities to make impact.

Cons

This scope does come at the cost of intense working hours

4.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Academic environment that has a lot of interesting science problems from mapping, optimization, plus all the usual user metrics. Rewarding and complex problems that often have a lo t of tradeoff.

Cons

For how good the ICs are, leadership is equally bad. Just riddled with poor decisions top/down. Also given the current state, Uber is just too strong of a competitor and you feel that pressure every day.

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