Lyft Driver Support is concerning. - Driver Lyft Employee Review

1.0
Feb 21, 2022
Recommend
CEO approval
Business outlook

Pros

Flexible hours, so you can work whenever you need be

Cons

- Lyft driver support is extremely disappointing. My phone froze and I had to cancel the ride after completing the trip and dropping the customer off to their location. Lyft refused to pay me by excusing it as "we stop tracking rides after they're cancelled" - to which I asked why not because they had the data showing I finished the trip (because I cancelled AFTER the trip completed) and the consumer's contact to confirm I dropped them off. To this, they didn't have a response, so I asked them if I could get a phone number to talk to a representative - to which, they just ended the conversation on Lyft support. Just know that if you have technical difficulties, they don't care. I've been with Lyft for a couple years and this was the last straw. Uber has better support for their drivers.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

Meaningful projects. Good science community environment. Good work life balance.

Cons

Company's primary focus is still on ride-sharing business so stock price does not go up.

2.0
Mar 30, 2026
Recommend
CEO approval
Business outlook

Pros

Discovering parts of Las Vegas I wouldn't normally visit. Meeting nice people from all over the Valley and the world.

Cons

With the price of gas right now, my pay for using a mid-sized vehicle averaged out to $8 per hour (before taxes), even after 3 "bonuses." This is less than the Nevada minimum wage of $12. Regardless of what the app tells you, Lyft takes about 2/3 of the earnings for each ride, charging both for the rental and extra fees they claim have to do with the cost of car maintenance. Not sure why maintenance and everyday wear wouldn't be handled by Hertz as a normal part of their fleet ownership, as it would with any other rental. Indeed, if you're doing the Express Driver program, you have to take the car for service after getting a voucher from Hertz. On a different note, the number of riders with no picture or fake names is really high in Las Vegas compared to other places where I've driven. This issue has become a safety concern.

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