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      Rewarding with Slight Frustrations - SPA Therapist Lush Employee Review

      4.0
      Jun 29, 2025
      Spa therapist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Lush paid for my full training in Swedish Massage - Lovely treatments with lots of different influences behind each one which keeps things exciting - Chance to connect with people and provide a warm, safe space for all - Veeeeery nice products - In depth training - Wellbeing treatments (maybe not quite regularly enough) - A company that cares about the planet and the beings on it

      Cons

      - Spa was often seen as a lower priority to the shop which made the job of the therapists more difficult (especially when staff would be moved to the shop floor instead of allowing them to clean the spa) - Physically demanding, sometimes had 6 treatment days which was very difficult on the body.

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      5.0
      Dec 23, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great management Company cares about employees Employee discount Lenient

      Cons

      I’ve tried to think of some, and I don’t think I have any cons

      1.0
      May 25, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Discounts, we got 50% off of most items

      Cons

      Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

      1
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