Not all that glitters is gold - Christmas Casual/Sales Assistant Lush Employee Review

3.0
Sep 25, 2023
Recommend
CEO approval
Business outlook

Pros

You end up smelling lovely each day Thorough, comprehensive product training Great discounts and benefits Variety of jobs around the shop - no two days are the same

Cons

If you’re neurodivergent you will either fit in right away or feel at unease working here. Most customers do not want the whole song and dance and inauthentic interactions leave you feeling icky. The way management delivers feedback is through backhanded compliments that have you second guessing if everyone actually is saying what they mean. For a company I’ve long admired, especially because of their ethics, it’s appalling at how they treat minorities.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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