Often difficult - Sales Assistant Lush Employee Review

2.0
Jul 11, 2023
Recommend
CEO approval
Business outlook

Pros

Was always well-paid for a retail job but not sure how that stacks up with the cost of living crisis. Probably the most flexible job I've ever had.

Cons

Supervisors are often pushy and make the job incredibly gruelling. Senior management's expectations of ideal shopping experiences are largely out of touch with reality

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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